"I’ve always been an optimist, trying to stay focused on my own daily challenges and doing what I can to keep Song great. In an uncertain industry like this, you have to. Living in cost-cutting mode for all 27 years of my career, I’ve always tried to create a positive work environment. At the end of the day, you can’t forget the importance of having fun."
Joanne Smith, President of Song Airlines as quoted in Fast Company (September 2005)