Comments on: Hewlett Packard Update and the Power of Blogging http://tonymorganlive.com/2005/10/15/hewlett-packard-update-and-the-power-of-blogging/ Trying to be strategic. Thu, 09 Feb 2012 16:28:34 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Ann http://tonymorganlive.com/2005/10/15/hewlett-packard-update-and-the-power-of-blogging/#comment-643 Ann Thu, 27 Dec 2007 17:48:33 +0000 http://tonymorgan.updatable.cc/?p=301#comment-643 I've been wrestling with HP for weeks over my laptop and all-in-one, which are both still under warranty. It started when my printer wouldn't scan to the computer and the tech had me reinstall the printer software. It didn't change anything and, while he checked to see what to do next, my laptop crashed and wouldn't reboot. (Let me know if you need the error message(s). After days of innumerable talks with multiple techs, "supervisors" (?), a case manager and a trip to the Geek Squad, all of whom managed to get us off their backs one way or another, we finally did a full system recovery, taking it back to factory settings. The laptop worked for a week and crashed again, out of the blue. I was finally able to get to a new case manager and he has offered to send a new hard drive (or a box to send the laptop in for repair). I've opted for the new hard drive - so we'll see what happens. My complaint is with the umpteen techs who have been either unintelligible, incompetent, uncaring, untrained, unskilled (clearly going solely by the script), unreliable, and/or counterproductive. HP is clearly out for the bottom line only and does not care about the consumer AFTER he buys their product. I will never buy another HP, nor will I recommend them to anyone. I truly feel like I've been duped. (One tech admitted that HP has a problem with Vista compatibility issues and that a patch COULD be available sometime in the SPRING!) Why, then, are they still selling them to the public??? I’ve been wrestling with HP for weeks over my laptop and all-in-one, which are both still under warranty. It started when my printer wouldn’t scan to the computer and the tech had me reinstall the printer software. It didn’t change anything and, while he checked to see what to do next, my laptop crashed and wouldn’t reboot. (Let me know if you need the error message(s). After days of innumerable talks with multiple techs, “supervisors” (?), a case manager and a trip to the Geek Squad, all of whom managed to get us off their backs one way or another, we finally did a full system recovery, taking it back to factory settings. The laptop worked for a week and crashed again, out of the blue. I was finally able to get to a new case manager and he has offered to send a new hard drive (or a box to send the laptop in for repair). I’ve opted for the new hard drive – so we’ll see what happens. My complaint is with the umpteen techs who have been either unintelligible, incompetent, uncaring, untrained, unskilled (clearly going solely by the script), unreliable, and/or counterproductive. HP is clearly out for the bottom line only and does not care about the consumer AFTER he buys their product. I will never buy another HP, nor will I recommend them to anyone. I truly feel like I’ve been duped. (One tech admitted that HP has a problem with Vista compatibility issues and that a patch COULD be available sometime in the SPRING!) Why, then, are they still selling them to the public???

]]> By: keith gascoine http://tonymorganlive.com/2005/10/15/hewlett-packard-update-and-the-power-of-blogging/#comment-642 keith gascoine Tue, 08 Nov 2005 23:31:19 +0000 http://tonymorgan.updatable.cc/?p=301#comment-642 I had a great experience with the HP helpdesk in India a few months ago. My 7130 threw the claw in and after waiting on the phone for a short while, the technican determined it needed replacing. It arrived on schedule a few days later. I had a great experience with the HP helpdesk in India a few months ago. My 7130 threw the claw in and after waiting on the phone for a short while, the technican determined it needed replacing. It arrived on schedule a few days later.

]]> By: Jesse J. Anderson http://tonymorganlive.com/2005/10/15/hewlett-packard-update-and-the-power-of-blogging/#comment-641 Jesse J. Anderson Mon, 17 Oct 2005 17:59:45 +0000 http://tonymorgan.updatable.cc/?p=301#comment-641 Ahh, the power of the blog. Maybe you'll get the hookup after all? BTW, thanks for the link. I feel like I was just casually watching one of my favorite tv shows and had them mention my name, sweetness! =) Ahh, the power of the blog. Maybe you’ll get the hookup after all?

BTW, thanks for the link. I feel like I was just casually watching one of my favorite tv shows and had them mention my name, sweetness! =)

]]> By: Rich Kirkpatrick http://tonymorganlive.com/2005/10/15/hewlett-packard-update-and-the-power-of-blogging/#comment-640 Rich Kirkpatrick Sat, 15 Oct 2005 15:08:59 +0000 http://tonymorgan.updatable.cc/?p=301#comment-640 I had an opposite experience with Canon, by the way. We had a similar experience to yours with an HP printer in our graphics dept. at my church. I had an opposite experience with Canon, by the way.

We had a similar experience to yours with an HP printer in our graphics dept. at my church.

]]> By: Big Chris http://tonymorganlive.com/2005/10/15/hewlett-packard-update-and-the-power-of-blogging/#comment-639 Big Chris Sat, 15 Oct 2005 14:59:41 +0000 http://tonymorgan.updatable.cc/?p=301#comment-639 I'd love for them to call me so I can tell them all about my mis-adventure. Maybe I should post on my blog about this....? Big Chris <a href="http://mrclm.blogspot.com" rel="nofollow">Because I said so</a> blog I’d love for them to call me so I can tell them all about my mis-adventure. Maybe I should post on my blog about this….?

Big Chris
Because I said so blog

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