"People want to accomplish great things. They want to make a difference. Leaders need to say, ‘This is where we are going,’ and then ‘this is why we need you. We need you to deliver packages as only you can, write code as only you can, or create marketing campaigns as only you can, otherwise we can’t get to where we want to go."

Michael L. Eskew, Chairman and CEO of UPS Inc. as quoted in Fast Company (November 2005)

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