Comments on: What do you really stand for? http://tonymorganlive.com/2006/11/01/what-do-you-really-stand-for/ Get Your Strategy On Thu, 08 Jan 2009 00:17:54 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Jason Stewart http://tonymorganlive.com/2006/11/01/what-do-you-really-stand-for/comment-page-1/#comment-1928 Jason Stewart Fri, 03 Nov 2006 23:37:44 +0000 http://tonymorgan.updatable.cc/?p=796#comment-1928 Great thoughts and very helpful. I have heard of the company and thought it was interesting concept but your blog reinforced my gut feelings...there has to be a better way to get that same information. Your words again affirmed the simple way is the best, just listen to the people who are already there. And your analysis, that this was investment for them is great. A great question and thought for me and our staff, "What are we asking people to invest in and is it worth it?" Also, "How are we communicating what that investment would be?" I will pass this along to our staff! Thanks for sharing Theresa...and Tony. Hope to see you at the Drive Conference! Great thoughts and very helpful. I have heard of the company and thought it was interesting concept but your blog reinforced my gut feelings…there has to be a better way to get that same information. Your words again affirmed the simple way is the best, just listen to the people who are already there. And your analysis, that this was investment for them is great.

A great question and thought for me and our staff, “What are we asking people to invest in and is it worth it?”

Also, “How are we communicating what that investment would be?”

I will pass this along to our staff! Thanks for sharing Theresa…and Tony. Hope to see you at the Drive Conference!

]]> By: ted http://tonymorganlive.com/2006/11/01/what-do-you-really-stand-for/comment-page-1/#comment-1927 ted Thu, 02 Nov 2006 16:41:57 +0000 http://tonymorgan.updatable.cc/?p=796#comment-1927 You posted some great thoughts! I think, like you, many of us can attest to the fact that looking through the eyes of friends visiting our churches, allowing them to ask questions (hard one's at times) and give feedback, is priceless. Very raw and utterly authentic. Parenthetically, it seems that even with "mystery shoppers", one still loses (inspite of a 20 page synopsis of their experience) the relationship factor. What I mean is this...A mystery shopper isn't coming as a result of a neighbor, coworker, etc... inviting them to church. They are coming to collect data -- To, at some level, give the best feedback from their experience. While some of that data may presume to be helpful, once again, I think it leaves out the connection a unchurched friend or family member would have with a christ-follower, who invited them in the first place. That is one major key element that may be missing. Are people friendly? Is the service relateable? What are my first impressions (parking lot, front door welcome team peeps, etc...)? Maybe these are questions that may be on the mystery shoppers list to answer. In gist, I don't believe a mystery shopper can provide the feedback that a unchurched friend/family member could provide. As you stated, "There was an emotional part of the process that I don’t think any 'mystery shopper' could tap into." How true! You posted some great thoughts!

I think, like you, many of us can attest to the fact that looking through the eyes of friends visiting our churches, allowing them to ask questions (hard one’s at times) and give feedback, is priceless. Very raw and utterly authentic.

Parenthetically, it seems that even with “mystery shoppers”, one still loses (inspite of a 20 page synopsis of their experience) the relationship factor. What I mean is this…A mystery shopper isn’t coming as a result of a neighbor, coworker, etc… inviting them to church. They are coming to collect data — To, at some level, give the best feedback from their experience.

While some of that data may presume to be helpful, once again, I think it leaves out the connection a unchurched friend or family member would have with a christ-follower, who invited them in the first place. That is one major key element that may be missing.

Are people friendly? Is the service relateable? What are my first impressions (parking lot, front door welcome team peeps, etc…)? Maybe these are questions that may be on the mystery shoppers list to answer.

In gist, I don’t believe a mystery shopper can provide the feedback that a unchurched friend/family member could provide. As you stated, “There was an emotional part of the process that I don’t think any ‘mystery shopper’ could tap into.” How true!

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