"In an emotional economy, success is judged by a profound and indelible
connection with people through sensory experiences. The challenge for
CEOs, CMOs, and clients the world over is to remember what’s at the
soul of their brand: the credibility of a well-respected product and
the passion of the culture behind it. Design is the expression of that
culture and the link that will cause people to be irresistibly drawn to
the brand. If your brand doesn’t connect emotionally, you will have to
rely on media or advertising hype, a short-term and risky proposition."

Marc Gobé, Chairman and CEO of Desgrippes Gobé New York as quoted on BusinessWeek.com (February 16, 2007)