Get Your Strategy On
Feedburner and Google: Bad Marriage?
Mar192008 Filed under: Technology Author: Tony MorganBack in the day, the Feedburner crew was very responsive to problems I was experiencing with their service…even when it wasn’t really their problem. One week ago, Feedburner stopped reporting about 600 subscribers using Google Reader or another Google solution to follow my blog. I reported the problem, but there’s been no response. It’s interesting because Feedburner is now part of Google and yet Feedburner isn’t working with subscribers using Google.
Initially, I thought the new relationship between Feedburner and Google was going to be positive, but now I’m concerned. When the service isn’t working properly and the support team is unresponsive, that’s a challenge…especially since Feedburner has cornered the market on this service.
Feedburner/Google, is there anyone home that can help address this problem? What’s up?
8 Responses to “Feedburner and Google: Bad Marriage?”
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Tony Morgan is a pastor and the Chief Strategic Officer at NewSpring Church where he develops creative solutions for communications, technology and NewSpring Ministries--the church's ministry that equips other church leaders.
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adam mclane
March 19th, 2008 at 9:30 am
I totally agree. I am getting tired of them mis-reporting my subscribers and especially missing all the google stuff. The customer service has completely tanked since the takeover. One thing that annoys me the most is that analytics and feedburner pro stats don’t match at all.
I keep thinking there will be some sort of “aha moment” when they unveil some master product that synchs it all together. But I’m starting to doubt that.
Nathan Rice
March 19th, 2008 at 10:07 am
Try the forums. The have paid moderators that filter the junk, but legit concerns like this one are usually picked up pretty quick and passed along to the FB team.
jay hardwick
March 19th, 2008 at 10:42 am
i had the same issue, tony, and mine happened about the same time yours did. i saw your post on the feedburner forums and watched to see if you got an answer. i just checked again and still nothing. let me know if you hear anything from them.
clearly, there was not much pre-marital counseling involved in this relationship…:-)
dave anderson
March 19th, 2008 at 4:23 pm
I hate this because my self esteem fluctuates with my feedbuner count. One day it dropped about 40% and I wanted to slit my wrists. One day it accidentally went 500% up - I thought to myself - look out Tony Morgan - here I come! It dropped the next day though. Now I am afraid to look. I may need to call my wife and get her to hide the sharp objects in the house.
Terrace Crawford
March 19th, 2008 at 5:16 pm
I’ve noticed the same problem. Definitely out-of-sync.
Jermayn Parker
March 20th, 2008 at 2:55 am
So feedburner does not count google reader???
Abe
March 20th, 2008 at 1:38 pm
I’m getting Error 500 on the Feedburner feeds of my blog and it’s been 3 days. Could they be migrating to Google servers? I’m afraid Feedburner would go the same way as MeasureMap after Google bought them.
GrokCode
March 22nd, 2008 at 3:33 am
I’ve also noticed that clicking on a burned feed in a browser now only gives the option of subscribing via google reader or adding to a google web page. One of the reasons I started using feedburner was because that page would show chicklets for all of the popular feed readers. This is worrying indeed.