Comments on: The Starbucks Experience http://tonymorganlive.com/2009/11/24/the-startbucks-experience/ Trying to be strategic. Thu, 09 Feb 2012 16:28:34 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Mathieu Yuill http://tonymorganlive.com/2009/11/24/the-startbucks-experience/#comment-47674 Mathieu Yuill Mon, 28 Dec 2009 15:21:26 +0000 http://tonymorganlive.com/?p=4852#comment-47674 Great post - I also blogged about The Starbucks Experience on my site: http://bit.ly/7qB7Z7 Great post – I also blogged about The Starbucks Experience on my site: http://bit.ly/7qB7Z7

]]> By: Unpacking the Starbucks Experience | TonyMorganLive.com http://tonymorganlive.com/2009/11/24/the-startbucks-experience/#comment-47310 Unpacking the Starbucks Experience | TonyMorganLive.com Wed, 23 Dec 2009 23:01:58 +0000 http://tonymorganlive.com/?p=4852#comment-47310 [...] Michelli, the author The Starbucks Experience. Last month, I finished Joseph’s book and posted highlights from my reading. As a result of that post, I had the opportunity to connect with Joseph and talk [...] [...] Michelli, the author The Starbucks Experience. Last month, I finished Joseph’s book and posted highlights from my reading. As a result of that post, I had the opportunity to connect with Joseph and talk [...]

]]> By: Unpacking the Starbucks Experience | TonyMorganLive.com http://tonymorganlive.com/2009/11/24/the-startbucks-experience/#comment-47312 Unpacking the Starbucks Experience | TonyMorganLive.com Wed, 23 Dec 2009 23:01:58 +0000 http://tonymorganlive.com/?p=4852#comment-47312 [...] Michelli, the author The Starbucks Experience. Last month, I finished Joseph’s book and posted highlights from my reading. As a result of that post, I had the opportunity to connect with Joseph and talk [...] [...] Michelli, the author The Starbucks Experience. Last month, I finished Joseph’s book and posted highlights from my reading. As a result of that post, I had the opportunity to connect with Joseph and talk [...]

]]> By: Unpacking the Starbucks Experience | TonyMorganLive.com http://tonymorganlive.com/2009/11/24/the-startbucks-experience/#comment-47311 Unpacking the Starbucks Experience | TonyMorganLive.com Wed, 23 Dec 2009 23:01:58 +0000 http://tonymorganlive.com/?p=4852#comment-47311 [...] Michelli, the author The Starbucks Experience. Last month, I finished Joseph’s book and posted highlights from my reading. As a result of that post, I had the opportunity to connect with Joseph and talk [...] [...] Michelli, the author The Starbucks Experience. Last month, I finished Joseph’s book and posted highlights from my reading. As a result of that post, I had the opportunity to connect with Joseph and talk [...]

]]> By: Joseph Michelli http://tonymorganlive.com/2009/11/24/the-startbucks-experience/#comment-43095 Joseph Michelli Wed, 25 Nov 2009 01:42:51 +0000 http://tonymorganlive.com/?p=4852#comment-43095 Thank you for taking the time to read and review my book The Starbucks Experience. Thank you also to those who have left comments in response to this blog. I am in your debt. Joseph Michelli, author of The Starbucks Experience Thank you for taking the time to read and review my book The Starbucks Experience. Thank you also to those who have left comments in response to this blog. I am in your debt.

Joseph Michelli, author of The Starbucks Experience

]]> By: caveat bettor http://tonymorganlive.com/2009/11/24/the-startbucks-experience/#comment-43067 caveat bettor Tue, 24 Nov 2009 22:19:02 +0000 http://tonymorganlive.com/?p=4852#comment-43067 Starbucks has been able to achieve a great deal, but it's had the advantage that folks are willing to pay them more than $40 per gallon for something that costs them about 40 cents per gallon to provide. As their margins erode, we will really see what they are made of. So too the church. Starbucks has been able to achieve a great deal, but it’s had the advantage that folks are willing to pay them more than $40 per gallon for something that costs them about 40 cents per gallon to provide.

As their margins erode, we will really see what they are made of.

So too the church.

]]> By: Bob Adams http://tonymorganlive.com/2009/11/24/the-startbucks-experience/#comment-43059 Bob Adams Tue, 24 Nov 2009 21:26:20 +0000 http://tonymorganlive.com/?p=4852#comment-43059 I've used Michelli's work, plus Starbucks training materials, in presentations on Guest Services in the Church at the NACBA annual meeting and both WFX Long Beach and Charlotte this year. They've really hit home with the groups, and I think there are plenty of lessons to be learned by the church. It's hard to pick a favorite challenge to the church, but I think it has to be investing the extra energy to deliver someting extraordinary that sets us apart, and makes people say "Wow! I didn't expect that (from a church)." I’ve used Michelli’s work, plus Starbucks training materials, in presentations on Guest Services in the Church at the NACBA annual meeting and both WFX Long Beach and Charlotte this year. They’ve really hit home with the groups, and I think there are plenty of lessons to be learned by the church. It’s hard to pick a favorite challenge to the church, but I think it has to be investing the extra energy to deliver someting extraordinary that sets us apart, and makes people say “Wow! I didn’t expect that (from a church).”

]]> By: Greg http://tonymorganlive.com/2009/11/24/the-startbucks-experience/#comment-43056 Greg Tue, 24 Nov 2009 21:23:39 +0000 http://tonymorganlive.com/?p=4852#comment-43056 Thanks for the post Tony, I've been reading this book as well. As a leader of the First Impressions team at my church, I think it's important to consider the environment we create for first time guests and regular attenders. Ultimately, we are not only the First Impression of our churches, but also of Jesus. If we are rude, short, absent, or even curt it translates to the over all message we send. The preaching and worship can be great, if the people serving blow it we loose credibility and so does the message. The Starbucks Experience gives some great ways to "Create grace experiences" as we call it. Thanks for the post Tony, I’ve been reading this book as well. As a leader of the First Impressions team at my church, I think it’s important to consider the environment we create for first time guests and regular attenders.

Ultimately, we are not only the First Impression of our churches, but also of Jesus. If we are rude, short, absent, or even curt it translates to the over all message we send.

The preaching and worship can be great, if the people serving blow it we loose credibility and so does the message.

The Starbucks Experience gives some great ways to “Create grace experiences” as we call it.

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