William Ury is the co-founder and senior fellow at Harvard University’s Program on Negotiation. These are my highlights from his interview at the Global Leadership Summit.

• “When you are angry, you will make the best speech you will ever regret.”
• “We are the biggest barrier to us experiencing success.”
• “One of the greatest powers we have in negotiations is the power not to react.”
• “Give people basic human respect. It costs nothing and means everything to them.”
• “Probe behind the positions for what the underlying interests are.”
• “You’re looking for creative solutions that meet the various interests of all sides.”
• “Less talk. More walk.”
• Quote from Abraham Lincoln: “Do I not destroy my enemy when I turn them into my friend?”