I recently had the distinct privilege of interviewing Joseph Michelli, the author The Starbucks Experience. Last month, I finished Joseph’s book and posted highlights from my reading. As a result of that post, I had the opportunity to connect with Joseph and talk about some of the specifics of his book. Here’s the audio recording of our conversation:
If you haven’t already, you may want to order a copy of The Starbucks Experience using my Amazon link.
Interestingly enough, I found out in our conversation that Joseph’s wife is in ministry. It was fun to hear his take on how some of the principles in The Starbucks Experience applied to churches.
What are your thoughts? Do you agree that churches have a thing or two to learn from Starbucks?