December 22, 2010 Tony Morgan

Why offer tickets for Christmas Eve services?

The question has popped up again related to tickets for Christmas Eve, so I thought I’d take a moment to address it. Leaders from other churches are always curious to know why churches including West Ridge offer tickets for these services. I’m sure there are a number of advantages, but here are the first that pop to mind…

  • It helps us make sure we have seats for everyone to invite their friends and family. Crowds are bigger at Christmas, and folks tend to have preferred service times. If everyone showed up at the same time, we wouldn’t have room. It doesn’t make sense to build bigger buildings to accommodate holiday crowds. Instead, we use tickets to spread out people in in multiple services.
  • It helps us determine when we need to offer more services. If multiple services fill up, we have the flexibility to add additional services to accommodate more people.
  • It makes it easier for people to invite their friends. The number one reason people show up to a worship service for the first time is because a friend invites them. Having a ticket with all the details on it makes it easier for people to have those conversations. It also gives the impression they’re offering something with value.
  • It communicates something special is going to happen. We are very intentional about our service programming every Sunday of the year, but certainly we give special attention to Christmas Eve services. Having caught wind of some of the elements in this year’s services, I know they going to be an incredible experiences. Having tickets helps us communicate something unique is going to take place.
  • It communicates these services are open to the entire community. This may seem obvious to church insiders, but people outside our churches sometimes don’t realize we expect guests. In fact, there are a large percentage of folks that would join us for a service, but they are just waiting for someone to invite them. Offering tickets helps us get the word out that everyone is invited.

By the way, the reason why I personally advocate this is because I’ve seen it work at all three churches I’ve been connected with in the past.  When we implemented this at West Ridge last year, we eliminated all the expenses we used to incur for direct marketing our Christmas Eve services (we saved money) and our attendance for the services jumped by almost 70%.

Ultimately, more people at Christmas Eve services mean more people hearing the message and more changed lives. We’re pretty committed to life change here at West Ridge, so we see that as a good thing.

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Tony Morgan

Tony Morgan

Tony is the Chief Strategic Officer and founder of The Unstuck Group, For 14 years, Tony served on the senior leadership teams at West Ridge Church (Dallas, GA), NewSpring Church (Anderson, SC) and Granger Community Church (Granger, IN). He's written several books and articles that have been featured with the Willow Creek Association, Catalyst and
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