February 28, 2011 Tony Morgan

A Case Study with Bellevue Church Management System

Over the past several weeks, I’ve been highlighting Bellevue Church Management System (bvcms), an open source church management system. Here’s a real-life case study of a church that transitioned into using BVCMS. Bellevue Church Management System interviewed Rob Lamarre, Administrative Pastor/Business Operations Manager of Point Harbor Community Church, about his experience with the system. Point Harbor, located in Chesapeake, Virginia, was established in 1976. Approximately 850 people attend Sunday morning worship, and the church has 16 staff members.

Q: What problem or challenge did you face that led you to use bvcms?

A: Nobody at the church could look up information remotely. This was overburdening a few of the staff because they were constantly getting calls from people asking them to look up information. In addition, the check-in system was terrible.

Q: Did you already have a church management system in place? If so, what compelled you to seek a different solution? If not, what compelled you to see a church management system?

A: The church was using a system, but it wasn’t adequate – it was really just a big phone book. Being a data guy, I always want to analyze things and know about our trending, such as how many 35-year-old dads came to our church last summer. But the data in our old system was not very good. There weren’t many people that understood how to use it, so there weren’t a lot of checks and balances as to how data got entered or how valid it was. There were occasions when we had three different records for the same person because that person’s name was entered differently. Although that’s still possible with bvcms, it’s less likely because of the way it’s set up.

Q: How did you learn about bvcms?

A: I started looking around at different systems, and was introduced to bvcms founder/developer David Carroll though a vendor I met while working on an unrelated project. I was concerned about David being a “small shop,” but he put our fears to rest and showed us how we could use Bellevue Church Management System to do all the things we were trying to do. There were so many features that it was a lock for me.

Q: How did bvcms meet your needs?

A: The biggest win I had was with children’s check-in. We have between 200-300 kids each week, and we would have kids stacked back as far as the eye could see trying to check in. I noticed a lot of parents get upset and leave the line, so the bvcms children’s check-in feature with the touch screens, and the way it provides management for the staff and ministry leaders to be able to login from anywhere and see the names of the kids they are working with, was very appealing.

Q: What do you like best about bvcms?

A: I love the fact that even though I’m miles away, I can login and provide support. The ability for everyone to work from wherever they are is huge. Children’s check-in runs smoothly every Sunday now, and we are capturing the parents’ data as well. Now when they come to register for the first time, we register the whole family.

Q: What difference has bvcms made from a financial, operational and ministry perspective?

A: David has given us excellent support, and financially it’s been a big win. When we have an issue, David takes ownership and stays on top of it until it is resolved. The only reason I would ever be hesitant to notify David of a problem is because I know he’s going to stop whatever he’s doing to work on it. We have a system better than anything I knew was out there.

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This is a sponsored post from Bellevue Church Management System, one of my ministry partners on TonyMorganLive.com.

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Tony Morgan

Tony Morgan

Tony is the Chief Strategic Officer and founder of The Unstuck Group, theunstuckgroup.com. For 14 years, Tony served on the senior leadership teams at West Ridge Church (Dallas, GA), NewSpring Church (Anderson, SC) and Granger Community Church (Granger, IN). He's written several books and articles that have been featured with the Willow Creek Association, Catalyst and Pastors.com.
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